My Experience at Hack Access

In February 2020 I took part in the HackAccess event that was hosted by Google in Dublin. We spent the weekend working on a solution to improve accessibility in Dublin Airport.

My team won the event with our chat bot concept that connected the user to the OCS services in the airport after they book their flight.

As of yet we have not had the opportunity to present our concept to the Dublin Airport authorities as our meeting was supposed to take place during the Corona Virus Lock down.

Above is a picture of our team with the representatives from Dublin Airport who were judging the competition.

My experience

This was a very fast paced weekend where in a team of six people from very different professions we worked to improve the experience of moving around the airport.

The weekend was a huge learning experience where I got to meet with representatives from different branches of the airport along with users who could give us an accurate representation of where the pain points were within the system.

'Reach out'

The problem that we identified was a lack of communication between the user and the service previous to being at the airport.

Our solution to this problem is a chat bot service that would 'reach out' to the user if they chose to allow the airline to share their information with the airport. This chat bot would then be able to gather all the necessary information prior to a users arrival at the airport to ensure a pleasant experience.

Kate Storan

My Experience at Hack Access

My experience

'Reach out'